52 Helping People
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████ 重点词汇
████ 难点词汇
████ 生僻词
████ 词组 & 惯用语
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[本次分析采用基础词汇量：
hello hello hello today helping people
we look at how to deal with people and
how to solve their problems and we meet
this woman
who works at university OHS
in I had a problem this morning
that's right you were late for work I
know my grandmother telephoned me she
wasn't feeling very well I'm sorry to
hear that and she needed my help she
wanted me to go shopping with her so
what did you do
I took her shopping in my car the
trouble is I nearly had and what
if you had had what do you mean
what would we have done here if you'd
had an accident look I had to help my
grandmother if I hadn't taken her
shopping she wouldn't have had any food
well went to help her
grandmother and she was late for work
what would you have done in her position
I would have done the exactly the same I
would have phoned the school to tell
them I was going to be late
I would certainly have taken my
grandmother to the shops I think people
do have their relatives
some particularly elderly relatives I
would have explained to my grandmother
that I had to be on time I would have
rung the office made some and
taken my grandmother to the shops I'd
have taken my grandmother to the shops
this is a job for my tea man what's the
matter my has gone wrong
oh dear I'm sorry to hear that
but don't worry I'll it but
it's all right
no job is too hard for me
do you know something what known
you had a problem I would have brought
my tools oh there you are
now what would you have done if I hadn't
arrived I would have asked her
it
oh yeah the man didn't know there was a
problem so he didn't bring any tools
with him if I'd known if I had known if
I had known I would have brought my
tools if I had known I would have
brought my tools the man thought he'd
done a very good job what would you have
done if I hadn't arrived what would you
have done if I hadn't arrived and the
woman replied I would have asked her to
it I would have asked her
it
Universal Studios in has
thousands of visitors every day
works in guest relations a
department which is there to help
visitors let's find out what happens at
Universal Studios and what they do in
guest relations Universal Studios
a theme park and it's also
the largest working motion picture
studio outside of here we
have many rides and shows based on
different movies or television series
that may now be in progress and we also
do a number of productions such as
commercials and movies right here on our
back lot our guest relations department
is set up our guests and with
whatever needs they may have throughout
their day here at Universal we do
everything from warming baby bottles to
assisting guests that may get sick
throughout the day giving out
information whether it be foreign
language information or just assisting
people with planning their day
throughout the park to go to right
now we're right here all you do is walk
up sir just make a
right at the stop sign and continue
walking past Mel's to our World
area okay is a very good place
to start
I also try to find out from our guests
where they're from if this is their
first trip or their second trip usually
if it's their first trip then they need
to get our studio and
so I suggest ways that they can
themselves by either taking
our production tour or by walking a
certain path that will give them a
bird's-eye view of everything that they
need to do or may want to see our
production towards a 15 minute
tour and so what it will
basically do is it'll take you around
the studio and just show you where
everything is we have guests here who
lose an ayat' II of things
the most common objects that they lose
are and cameras during the
summer a lot of people lose their hats
also and of course they lose their
children which is a big thing
okay also a lot of people especially men
lose their a lot of our rides
are very and they'll go on the
right and they won't notice it until
they get to the or our
restaurant that they want to go to lunch
at and say my
gone
we do everything anything we can do to
assist our guests we do that so that
they can have a great time here
people seem to lose a lot of things when
they visit Universal Studios
cameras hats and children guest
relations and her colleagues often
have to deal with people who don't speak
English there are also many visitors who
are deaf what do they do when there are
communication problems like that we get
a great many people here from foreign
countries who do not speak English and
it's very hard sometimes to to
these people but
people can speak just very
few words of English or we can speak not
just myself but other people that work
in the guest relations department here
can speak a few words so there there
seems to be always someone available to
speak whether it's a few words of French
or Spanish or or whatever it
may be
to be able that guest but also
very often it's it's it's gestures it's
well you know how can I help you I don't
know maybe I don't you know
come with me is this what you want
pointing Chinese no Chinese sorry we
also have a great number of people here
that are deaf and we all don't know sign
language and so sometimes it comes down
to them writing down what they need and
and we you know write back to them
mentioned two methods that people
can use to deal with communication
problems gestures and sign language two
ways of communicating without speaking
often has to deal with visitors who
have in the next
part of the interview she talks about a
visitor who suffered from MS multiple
and we hear about the special
arrangements that were made often we
have guests who know that they're coming
and they'll either write us
or they'll call us and they'll they'll
tell us there are special circumstances
and asked if there's anything unique
that we can do for them such as one time
we had a mother a lady she was very
young very attractive lady about 33 and
she had two small children her husband
called me and said look you
know my wife has been with
with MS and we don't want our
children to know they're 8 and 9 years
old and we don't I don't want my wife to
sit in a because I don't want
my kids to realize that there's
something wrong here and so what we did
is we simply told them to come to guest
relations and that we would assist them
by giving them a back door where
she would not have to sit in a
also what we did for that
family was in this case because she
couldn't wait in lines and heat
was a big problem for them we
suggested that they split their day so
that if she needed to go back to the
hotel she could and come back that night
they came at a time of year where they
could do that because we had very
extended hours at that time so the woman
was able to rest and come back to
Universal Studios later in the evening
but what would have happened if she
hadn't come at that time of year we
would have done the same thing as far as
the VIP pass however she wouldn't have
gotten she wouldn't have been able to
fully enjoy her day here go back to the
hotel and then come back that night
because there would have been no night
events to come back to
Tina's on meets all kinds of people
with all kinds of problems let's finish
with Tina telling us what is the hardest
or as she says the toughest thing about
her job the toughest part about working
in guest relations is being
Oh God
people sometimes I have not always been
in guest relations and it's very hard to
sometimes listen to some of the things
that people have to say to you because
they are just so they're
so mad and they're gonna get it out of
their system and they don't care what
they're calling you or what they're
saying this is how they feel and you
have to stand there and listen and it
used to be very very hard but I think
because I'm becoming more
it it's okay now I understand that
they're just and I know not to
but it's hard it's
very hard poor Tina people shouting and
getting angry at her all day long
yes and they're supposed to be on
holiday imagine what they must be like
when they're not having a good time
goodbye
知识点
重点词汇
sue [su:] vt. 控告；请求 vi. 控告；提出请求 n. (Sue)人名；(日)末(名)；(法)休；(英)休(女子教名Susan、Susanna的昵称) {cet6 ky toefl ielts :3137}
excuse [ɪkˈskju:s] n. 借口；理由 vt. 原谅；为…申辩；给…免去 vi. 作为借口；请求宽恕；表示宽恕 {zk gk toefl ielts :3182}
California [.kæli'fɒ:njә] n. 加利福尼亚（美国一个州） { :3311}
diagnosed [ˈdaiəɡnəuzd] v. 诊断；被诊断为（diagnose的过去分词） { :3832}
Hollywood ['hɔliwud] n. 好莱坞 { :4213}
cord [kɔ:d] n. 绳索；束缚 vt. 用绳子捆绑 n. (Cord)人名；(法)科尔；(英)科德 {cet4 cet6 ky toefl gre :4314}
goodness [ˈgʊdnəs] n. 善良，优秀 ；精华，养分 int. 天哪 {gk cet4 cet6 ky :4367}
wheelchair [ˈwi:ltʃeə(r)] n. 轮椅 { :4598}
frustrated [frʌˈstreɪtɪd] v. 挫败；阻挠（frustrate的过去式和过去分词形式） adj. 失意的，挫败的；泄气的 { :4856}
cooper [ˈku:pə(r)] n. 制桶工人；修桶匠 vi. 箍桶；修桶 vt. 箍桶；制桶 n. (Cooper)人名；(英、西)库珀 { :5098}
goodbye [ˌgʊdˈbaɪ] int. 再见 放弃 告别 {zk :5578}
wallets [ˈwɔlits] n. （放钞票、信用卡的）钱夹( wallet的名词复数 ); 皮夹; （携带文件用的）皮夹; 塑料夹 { :5587}
diner [ˈdaɪnə(r)] n. 用餐者；路边小饭店；餐车式简便餐厅 n. (Diner)人名；(法)迪内；(德、法、土、罗、塞)迪纳 { :5956}
Florida ['flɒridә] n. 佛罗里达（美国东南部的州） { :6112}
accustomed [əˈkʌstəmd] v. 使习惯于（accustom的过去分词） adj. 习惯的；通常的；独有的 {gk cet4 cet6 ky toefl :6431}
tram [træm] n. 电车轨道；煤车 vt. 用煤车运载 vi. 乘电车 {gk cet4 cet6 ky :6704}
sunglasses [ˈsʌnglɑ:sɪz] n. 太阳镜；凸透镜（sunglass的复数） {gk toefl :7032}
cafeteria [ˌkæfəˈtɪəriə] n. 自助餐厅 {gk cet4 cet6 ky ielts :7076}
mend [mend] vt. 修理，修补；改善；修改 vi. 改善，好转 n. 好转，改进；修补处 {zk gk toefl gre :7566}
venting ['ventɪŋ] n. 排气；[机] 通气 v. 排放（vent的现在分词） n. (Venting)人名；(英)文廷 { :7608}
Portuguese [.pɒ:tju'gi:z] n. 葡萄牙语；葡萄牙人 adj. 葡萄牙的；葡萄牙人的；葡萄牙语的 {cet4 cet6 :7757}
Et ['i:ti:] conj. （拉丁语）和（等于and） { :7820}
exhaustion [ɪgˈzɔ:stʃən] n. 枯竭；耗尽；精疲力竭 {cet4 toefl :8142}
mint [mɪnt] n. 薄荷；[金融] 造币厂，巨款 vt. 铸造，铸币 adj. 完美的 n. (Mint)人名；(毛里塔)明特 {cet6 toefl ielts gre :8674}
turbulent [ˈtɜ:bjələnt] adj. 骚乱的，混乱的；狂暴的；吵闹的；激流的，湍流的 {cet4 cet6 ky toefl ielts gre :8716}
tina [ˈti:nə] n. 蒂娜（女子名） { :9167}
relentlessly [rɪ'lentləslɪ] adv. 残酷地，无情地 { :10511}
难点词汇
boulevard [ˈbu:ləvɑ:d] n. [建] 林荫大道；（美）大马路 adj. 娱乐性的 vt. 给…提供林阴大街；把…建成林阴大街 { :11580}
oftentimes [ˈɒfntaɪmz] adv. 时常地 { :12676}
ETA ['i:tә] abbr. 估计到达时间（Estimated Time of Arrival）；欧洲教师协会（European Teachers Association）；教育电视协会（Educational Television Association） { :13472}
informational [ˌɪnfə'meɪʃənl] adj. 情报的；报告的；新闻的 { :13536}
sclerosis [skləˈrəʊsɪs] n. [病理] 硬化，[医] 硬化症；细胞壁硬化 { :13817}
sonia ['səunjə] n. 索尼亚（女子名） { :15835}
expo ['ekspəʊ] n. 展览会 { :17325}
familiarized [fəˈmɪljəˌraɪzd] v. 使（某人）熟悉，使通晓( familiarize的过去式和过去分词 ) { :17746}
familiarize [fəˈmɪliəraɪz] vt. 使熟悉 {toefl :17746}
natalie [ˈnætəli] n. 纳塔利（女子名） { :22609}
EI [ ] [计] 允许中断, 错误指示字 { :47174}
生僻词
EPOD [ ] [网络] 地球科学每日一图；地球科学每日图片；地球科学图片
词组
a crash [ ] [网络] 那辆汽车撞翻个儿了；失事坠毁；崩盘
accustom to [ ] un. 习惯于 [网络] 使习惯；使习惯于；习惯于某事
communicate with [ ] v. 联络 [网络] 与…交流；和…交流；沟通
familiarize ... with [ ] [网络] 使熟悉；使精通
familiarize with [ ] vt.熟悉,熟知
Florida Is. [ ] [地名] 佛罗里达群岛 ( 所 )
frustrate in [ ] 使(某人)在…方面失败
in advance [in ədˈvɑ:ns] na. 预先；在先头 [网络] 事先；提前；事前
my goodness [ ] [网络] 我的天哪；天啊；我的天啊
obligation to [ ] n.对...的义务
oh my goodness [ ] [网络] 我的天啊；哎我的善良图片；噢哎呀
on vacation [ ] [网络] 度假；在度假；在度假中
special disability [ ] [网络] 特别不利负担；特殊的残障；特别障碍
take it personally [ ] [网络] 别介意；就是往心里去，计较，对么；针对个人的
to assist [ ] [网络] 帮助；辅助；协助
to mend [ ] [网络] 修理；缝缀；修补好
Universal Studios [ ] 环球影城（美国西岸好莱坞著名的制片厂和主题乐园）
wash machine [ ] 洗涤机
yell at [ ] [网络] 对…吼叫；你给我小心一点；对别人大叫
单词释义末尾数字为词频顺序
zk/中考 gk/中考 ky/考研 cet4/四级 cet6/六级 ielts/雅思 toefl/托福 gre/GRE
* 词汇量测试建议用 testyourvocab.com