48 Training
文本
████ 重点词汇
████ 难点词汇
████ 生僻词
████ 词组 & 惯用语
[学习本文需要基础词汇量：
[本次分析采用基础词汇量：
hello hello hi today we look at training
that's work training the training you
need to do a particular job and we meet
this man Michael who
trains for American
Airlines work training tells you what
you're supposed to do in a particular
job what you should do and what you
shouldn't do if you're working in a shop
or an office with customers or clients
there are some things you must remember
to do and some things you must remember
not to do you should you
should always you shouldn't be
you should never and
remember the customer is always right
work training is designed to show you
what to do and what not to do but can
you be trained to do a job or is
experience more important I think you
need both training and experience I
think experience is more important than
training training is the most important
I'm great in hands-on
experience a person can be trained for a
job but they would do the job better
with experience I think people can be
trained to do a job as long as they're
trained by people who are experienced
oh dear oh dear what's the matter you
shouldn't have done that what that
smile it's all wrong
you should have painted a big smile not
that little one but I like it I'm the
teacher and you're just a student you
should do as I say no shouldn't have
done it like that
here let me shoot and these eyes should
be bigger yeah that's how you should do
it
don't you agree yes son remember
people want happy paintings yes
sir
young people today have no idea no idea
this is the way the teacher told his
student that he had done something wrong
you shouldn't have done it like that
you should have painted a big smile do
you know what are
they're the people who you say
hello when you get on a plane and later
they bring you food and drink
American Airlines train their flight
at a special Center in
Michael is the
director of the training program for
what does the training
involve training for an American
Airlines requires six
and a half weeks the training program
includes a great deal of
procedures
general procedures and a great deal of
customer service captain first
officer Smith and
has informed me that our flying time to
today will be three hours at an
of 31,000 feet is
reported with fair weather now we'd like
to direct your attention to the video
screens located throughout the aircraft
for a brief message about our safety
features on our 767 and what was what
should have been the next announcement
after he did his welcome board I think
we should in our safety video
introduction okay he did do safety did
he introduce yes my name is the
basic qualities that we look for in a
are
personality self-control there's
no way even in six and a half weeks of
training that we can tell you every
single thing that would occur in the
life of a flight there's a lot
of situations that we'll share with you
that it's our own personal experiences
we'll share with you will try to cover
as much as we can but because the job of
a flight is so diverse
there's no way we could enter every
single what-if question no the question
was should you the no you
should not the
does it look very professional the
are just on top of each other no
we want them to be presented very
so flight
receive six and a half weeks of work
training only six and a half weeks
that's right
and as michael says it's impossible to
teach them everything they need to know
in such a short time
work training and experience is vital
for the job during the six and a half
weeks they receive training in many
different aspects of the work
procedures how you're
supposed to serve food
what you're
supposed to do
customer service how you should serve
the needs of passengers Michael talked
about the training program now let's
hear about the different jobs flight
attendants have to do during a flight
what are they supposed to do first when
passengers are boarding the aircraft
it's very important that an appropriate
is used by the flight
an appropriate or
such as good morning good afternoon good
evening and or we are
happy to have you I am happy to see you
good evening how are you wonderful all
right if you cross over go down the
your seat is on the left enjoy the
flight I stress to my students that it's
very important of that you understand
that communication is not just the way
you speak it's and it's also
and by a means of
the use of your body language is so
important what do you do is your hands
what do you do with your arms if you
stand with your arms crossed you've
closed yourself off you're a closed-in
person and you're not
having your hands open when your
hands are open or at your side you're
more you're open to
conversation
once you take off the flight attendant
will then perform their actual service
procedures food service which is and
sometimes it's just a service
but there's always a way of enhancing
that service it's not just delivering a
it's not just handing out
are delivering a it's
how you do it
time I offer you a first-class
and mr. Smith for you I'll be
back to take your preference
okay it's important to remember to use
proper such as may I offer
you a
may I offer you or a meal what
else can I get you is there anything
else I can get you one of the most
precise parts of the training is how to
serve meals to on
at American
Airlines this is called the
International service when we
teach the International service
it's very specific
how everything is done always remember
to set two passengers at the same time
you must position yourself between the
passengers the table setting we'll begin
by placing the down you're
supposed to place both plates down the
passengers upper left-hand corner once
the plate is down you will add the
of butter
next will be the service plate don't
forget to place the at 12 o'clock
when placing the don't
forget to be sure that the pepper is on
the right
and remember to place the glass at one
o'clock
once that procedure is completed we have
what we call a phase three and we call
this the phase that pays you get out and
you get two into the and get to
know the passengers and get to talk to
them thanks going there today right
no you fight an African
must be nice no not yet but I'm hoping
to get there
at the end of the flight as the
passengers are leaving it's important to
use phrases such as thank you for being
with us today thank you for choosing us
it was nice meeting you it was great to
see you it was nice getting to know you
enjoy your day I hope to see you again
there are a lot of little things that a
flight attendant must remember to do
here are some examples you're supposed
to place both plates down at the same
time don't forget to place the at
12 o'clock in other words when the plate
is on the the should be
facing away from the passenger remember
to place the glass at one o'clock in
other words the glass should be near the
that job is more difficult than it
looks
yes so much to remember to do that's
right
so much that you mustn't forget like
putting the on the plate at one
o'clock you've forgotten already you're
supposed to put the Eagle at 12 o'clock
no you're supposed to put the glass at
12 o'clock no no I don't think David
could be a flight attendant to you
goodbye
知识点
重点词汇
menu [ˈmenju:] n. 菜单 饭菜 {zk gk toefl :3086}
cabin [ˈkæbɪn] n. 小屋；客舱；船舱 vt. 把…关在小屋里 vi. 住在小屋里 n. (Cabin)人名；(法)卡班 {cet4 cet6 ky toefl ielts :3152}
versus [ˈvɜ:səs] prep. 对；与...相对；对抗 {cet6 ky ielts :3160}
nuts [nʌts] adj. 发狂的；热衷的；狂热的 int. 胡说；呸 n. 坚果；螺母（nut的复数）；核心 v. 采坚果；用头撞（nut的三单形式） {ielts :3188}
greeting [ˈgri:tɪŋ] n. 问候，招呼；祝贺 v. 致敬，欢迎（greet的现在分词） {zk gk cet4 cet6 ky :3303}
greet [gri:t] vt. 欢迎，迎接；致敬，致意；映入眼帘 n. (Greet)人名；(英)格里特 {gk cet4 cet6 ky :3303}
sandwich [ˈsænwɪtʃ] n. 三明治；夹心面包 vt. 夹入；挤进；把...做成三明治 {zk gk cet4 cet6 ky ielts :3529}
flexibility [ˌfleksə'bɪlətɪ] n. 灵活性；弹性；适应性 {toefl :3596}
wow [waʊ] n. 极大的成功；一鸣惊人之举；魔兽世界(World of Warcraft)；失真 int. （表示极大的惊奇或钦佩）哇，呀 { :3774}
eagle [ˈi:gl] n. 鹰；鹰状标饰 n. (Eagle)人名；(英)伊格尔 {gk cet4 cet6 ky ielts :3850}
tray [treɪ] n. 托盘；文件盒；隔底匣；（无线电的）发射箱 {cet4 cet6 ky toefl :3885}
verbal [ˈvɜ:bl] n. 动词的非谓语形式 adj. 口头的；言语的；动词的；照字面的 {cet6 ky toefl ielts gre :4037}
Hughes [ ] n. 休斯（人名） { :4047}
someday ['sʌmdeɪ] adv. 有一天，有朝一日 { :4451}
stack [stæk] n. 堆；堆叠 vt. 使堆叠；把…堆积起来 vi. 堆积，堆叠 n. (Stack)人名；(英)斯塔克；(德)施塔克 {cet4 cet6 ky toefl ielts :4466}
stacked [stækt] v. 堆放（stack的过去分词） adj. 妖艳的；（女人）身材丰满匀称的 { :4466}
aisle [aɪl] n. 通道，走道；侧廊 {ky ielts :4484}
dumb [dʌm] adj. 哑的，无说话能力的；不说话的，无声音的 {cet4 cet6 ky toefl ielts :4659}
polite [pəˈlaɪt] adj. 有礼貌的，客气的；文雅的；上流的；优雅的 {zk gk :4976}
aboard [əˈbɔ:d] prep. 在…上 adv. 在飞机上；[船] 在船上；在火车上 {gk cet4 ky toefl :4984}
snack [snæk] n. 小吃，快餐；一份，部分 vi. 吃快餐，吃点心 {gk cet6 ky ielts :5187}
believer [bɪˈli:və(r)] n. 信徒；相信...者 {toefl :5362}
attendant [əˈtendənt] n. 服务员，侍者；随员，陪从 adj. 伴随的；侍候的 {cet6 ky toefl ielts :5430}
attendants [əˈtendənts] n. 服务员；侍者，众侍从（attendant的复数） { :5430}
goodbye [ˌgʊdˈbaɪ] int. 再见 放弃 告别 {zk :5578}
rude [ru:d] adj. 粗鲁的；无礼的；狂暴的；未开化的 n. (Rude)人名；(英、西、瑞典)鲁德；(法)吕德 {gk cet4 cet6 ky :5635}
Texas ['teksәs] n. 德克萨斯州（美国州名） { :5698}
poise [pɔɪz] n. 平衡；姿势；镇静 vi. 平衡；准备好；悬着 vt. 使平衡；保持...姿势 n. (Poise)人名；(法)普瓦斯 {toefl ielts gre :6244}
altitude [ˈæltɪtju:d] n. 高地；高度；[数] 顶垂线；（等级和地位等的）高级；海拔 {gk cet4 cet6 ky toefl ielts :6370}
beverage [ˈbevərɪdʒ] n. 饮料 {ky toefl ielts gre :6831}
terminologies [ˌtɜ:məˈnɔlədʒi:z] 名词 { :7169}
professionally [prəˈfeʃənəli] adv. 专业地；内行地 { :7583}
momentarily [ˈməʊməntrəli] adv. 随时地；暂时地；立刻 { :7976}
难点词汇
joey [ˈdʒəʊi] n. 幼兽 n. (Joey)人名；(纳米、英)乔伊 { :10825}
flagship [ˈflægʃɪp] n. 旗舰；（作定语）一流；佼佼者 { :11371}
dallas [ˈdæləs] n. 达拉斯（美国城市） { :12357}
nonverbal [ˌnɒn'vɜ:bl] adj. 不用语言的；不用动词的 {toefl :12882}
safari [səˈfɑ:ri] n. 旅行；狩猎远征；旅行队 n. (Safari)人名；(伊朗、阿富)萨法里 {ielts :13813}
pretzels [ˈpretsəlz] n. 椒盐卷饼，<美俚>法国号( pretzel的名词复数 ) { :15785}
Leonardo [,liə'nɑrdo] n. 李奥纳多（姓氏） { :16171}
Seattle [si'ætl] n. 西雅图（美国一港市） { :16501}
approachable [əˈprəʊtʃəbl] adj. 亲切的；可接近的 { :19316}
ramekin [ˈræməkɪn] n. 小干酪蛋糕；小模子 { :25111}
salutation [ˌsæljuˈteɪʃn] n. 称呼；问候；招呼；寒喧 {gre :26613}
复习词汇
flight [flaɪt] n. 飞行；班机；逃走 vt. 射击；使惊飞 vi. 迁徙 n. (Flight)人名；(英)弗莱特 {gk ielts gre :1295}
生僻词
foodservice [ ] un. 餐食服务；饮食服务 [网络] 食品服务；餐饮；饮食服务商
killingsworth [ ] [人名] 基林斯沃思
messick [ ] [人名] 梅西克
spankin [ ] [网络] sp
词组
a combination of [ə ˌkɔmbiˈneiʃən ɔv] [网络] 一种……的结合；合成；组成
a snack [ ] [网络] 快餐；小点心；连小吃一顿
airline flight [ ] [网络] 航班；航班飞行
be polite [bi: pəˈlait] [网络] 要有礼貌；用语需彬彬有礼；礼貌用语
be rude [ ] [网络] 粗鲁；表现出蛮横的态度
bread plate [ ] 面包盆
combination of [ ] [网络] 的组合；组合材料；连用
emergency procedure [ ] un. 应变程序 [网络] 紧急程序；应急程序；疏散程序
emergency procedures [ ] 应急操作步骤
emphasis on [ ] [网络] 强调；注重；对……的强调
first-class passenger [ ] 头等舱旅客
flight attendant [flait əˈtendənt] n. 空中乘务员；机上乘务员 [网络] 空中服务员；空服员；飞机乘务员
flight attendants [ ] n. 飞行服务员( flight attendant的名词复数 )
flight engineer [flait ˌendʒiˈniə] na. 【航】机上机械员 [网络] 飞行工程师；随机工程师；飞航工程师
in an emergency [ ] na. 在危急时刻 [网络] 在紧急地时候；处于紧急情况中；在紧急的时候
international flight [ˌɪntəˈnæʃənəl flait] un. 国际飞行 [网络] 国际航班；国际班机；国际航空杂志
salt and pepper [ ] adj. 椒盐色的；〈美口〉由黑人和白人混合组成的 n. (黑白点相间的)椒盐色(织物) [网络] 盐和胡椒；盐与白胡椒少许；盐和胡椒粉
the crew [ ] [网络] 法外之徒；终极死航；哈拉教父
Welcome aboard [ ] [网络] 欢迎登机；欢迎加入；欢迎加入到我们的队伍
单词释义末尾数字为词频顺序
zk/中考 gk/中考 ky/考研 cet4/四级 cet6/六级 ielts/雅思 toefl/托福 gre/GRE
* 词汇量测试建议用 testyourvocab.com